Written on December 21st, 2009 by viliyana89no shouts
When an expert attempts to connect to a novice’s computer, the expert may receive the following error message: ” A Remote Assistance connection could not be established. You may want to check for network issues or determine if the invitation expired or was cancelled by the person who sent it.”
This problem can occur if the Internet Connection Firewall has been enabled after the Remote Assistance invitation was created. To resolve this problem, we should either create a new Remote Assistance invitation while ICF is enabled, and then send the new invitation to the expert; or we should disable the Internet Connection Firewall while the expert attempts to establish the Remote Assistance invitation; or restart the novice’s computer, and then have the expert establish the Remote Assistance session.
Written on October 15th, 2009 by viliyana89no shouts
Users in the accounting department run an application that requires several hours to process financial and accounting data. Users in the accounting department report that when they run this application, the performance of other business applications becomes significantly slower. You need to allow the accounting application to run with the least amount of performance impact on the other business applications. You should configure all accounting application to have BelowNormal priority. To resolve the problem in this scenario we must lower the priority of the accounting application. The priority must be lowered from Normal to either Low or to BelowNormal. This will result in less system resources being allocated to the application and will leave more resources for other processes. This would thus improve the performance of the other applications while allowing accounting application to run.