Solving issue on your computer can be hard job for newbie. The larger companies are having good and quality helpdesk engineers, who care about their computers, updates, installations and etc. The team engaged with the helpdesk job should be really well educated and having longer experience. Even in such cases sometimes it is hard to find the best solution of users’ problems, so having a large database with issues and resolutions of them is important for every helpdesk team. Really making good procedures, having a quality help desk software and bringing your databases and knowledge in high level, will bring you success in this job. The different companies are using different software for their purposes, but the most important task of each helpdesk specialist is to keep the operating system secure and in very good health. The computers are useful, but loss of information can cause big problems to the managers and to the whole company. This can cause even bankruptcy. The antivirus protection, windows updates and firewalls are among the most important basic security features of the computer network of each company.
Posts Tagged ‘helpdesk’
Very often your PST files are reaching the size bigger than 1.5 GB. Really this is the size which allows you to open the PST files without any problem and work with them. One time the PST file just broke and you think that all information cannot be found. This is not right because Microsoft Office has own tool for repairing such large PST files. You should follow the procedure to do it alone:
1. Click Start menu, and select Run.
2. In the box, which appeared write: “C:\Program Files\Common Files\System\MSMapi\LocaleID\scanpst.exe”, where LocaleID is the local indentifier (LCID) on your installation of Microsoft Office. For example, LCID for English (United States) is 1033.
3. Click on OK.
4. Write the path and name of the file, which you want to repair. You can use Browse too, but if the file is situated on hidden folder you will not be able to find it.
5. Click Start.
6. After the scan finish, make backup of the file, in case of braking it. 7. Click Repair.
After that load the PST file and remove some of the information from it.