Written on December 21st, 2009 by viliyana89no shouts
When an expert attempts to connect to a novice’s computer, the expert may receive the following error message: ” A Remote Assistance connection could not be established. You may want to check for network issues or determine if the invitation expired or was cancelled by the person who sent it.”
This problem can occur if the Internet Connection Firewall has been enabled after the Remote Assistance invitation was created. To resolve this problem, we should either create a new Remote Assistance invitation while ICF is enabled, and then send the new invitation to the expert; or we should disable the Internet Connection Firewall while the expert attempts to establish the Remote Assistance invitation; or restart the novice’s computer, and then have the expert establish the Remote Assistance session.
Written on October 8th, 2009 by viliyana89no shouts
Usually the office internet is more different that your home one. It comes through server and have proxy, which should be filtering the traffic and sites, which you are using. The same is in the company I’m working in and got many calls “Oh, sir, My internet is not working. I’m trying to open some page and it requires username and password.”. The solution of this problem is simple – unlock the account in domain, where company is working in. Quite strange, but when account is locked you should enter your username and password in every network, or internet resource, which you are trying to access. Usually the administrators will not see your account as locked, so simple restart will reduce all your problems and after that they will be able to reset your password. Usually this happens also when your password had expired.